SHIPPING & RETURNS
Domestic (USA) Shipping
All of our items are processed and shipped from Ontario, California, USA. Orders placed by 2pm (PST) Mondays through Friday will be fulfilled and shipped out same day, subject to availability. Restrictions and limitations of guarantee may apply. In the case of inventory unavailability or damages at the time of shipment, we will notify you or refund you within 24 hours.
Standard shipping is through UPS, FedEx, or postal service (if necessary). Available transit methods for most items are: Standard Ground, 3 Day Select, 2nd Day Express/Air, Next Day Air. To calculate shipping costs for a desired service, add the items to your cart and enter your zip code to calculate freight costs. *Note: Deliveries made by UPS and FedEx are only available business days (Mon-Fri). When choosing your shipping method, do not calculate Saturday or Sunday. Orders that qualify for free shipping will be sent out automatically via FedEx or UPS Ground. If you would like to upgrade your order to faster shipping, please contact us via firstname.lastname@example.org.
International orders can be placed on our websites, since we are able to ship most products worldwide. Shipping costs for international orders vary but can be calculated prior to checkout. If needed, the customer is responsible for any additional fees that may occur during shipping (ie. customs, duties, taxes, etc). All international orders will be shipped via UPS unless otherwise noted. You are responsible for understanding which products and what items are allowed in your country. If your package is sent back to us because of such issues, you will not be reimbursed for shipping and a restocking fee may also apply. For international purchases of Gorilla products, it is best to contact one of our distributors in your country or region.
As a necessary measure and safety protocol for our customers, it is our company policy to not accept ANY returns on products and accessories that have been opened, used, or tampered. We do understand that things do happen. In those cases, please feel free to email us.
For any damaged, defective products, replacements will be sent out if it is known to be our fault. For items no longer desired, the products must be sent back to us in new, unused/unopened condition and will be refunded in the form of a store credit only. The shipping fee will also be implemented onto the customer in this regard. All issues must be reported within 7 days after the order has been delivered. Otherwise, any issues reported after 7 days will not be addressed or investigated for further action, refund, or exchange. All returns must be made within 21 days of the original invoice date. The buyer is responsible for shipping charges to send the item(s) back, unless the fault is determined to be ours. Returns are also subject to a restocking fee of up to 20% of the initial invoice total price.
Cancellations are only accepted if the order has not been shipped (prior to 2pm PST of the same day order is placed). Orders cannot be canceled once submitted and shipped out. Due to our commitment to offer quick and convenient order processing and fast shipping times, once an order has been confirmed and processed, our warehouse will immediately be notified to pack and ship the order. If you must cancel an order, please call or email us ASAP and before the cut off time (2pm PST of the same day).
For all packages refused to be delivered and/or sent back to us due to cases such as missed delivery or re-delivery/re-shipment, the customer will be responsible for any and all additional charges.
Customer is responsible for additional charges that may occur in the case where a package is intercepted, inspected, and notified for the need of an address change/correction. It is the responsibility of the customer to confirm the billing and shipping information during and after placing an order.
If your order contains an item or items that are on back-order, you will receive a prompt notification from our sales department or one of our account executives to try and help you with any substitutions or an estimated time of the next shipment for the back-ordered items. If you have any issues, problems, or questions, please feel free to email us at email@example.com.