Please read and review these terms and conditions carefully before using this Website. This website is operated by GORILLAGLOVE INC.., its subsidiaries and affiliates (collectively, “us”, "we" or "Gorilla"). By visiting, accessing or using GORILLAGLOVE INC.'s websites or services, or the mobile versions of either, (collectively “Website” or "Site") you signify that you have read, understand and agree to be bound by these Terms and Conditions or Website Usage Policy (“Terms” or “Terms & Conditions”) and any other applicable law, whether or not you are a registered member of GORILLAGLOVE INC. We may change, modify, or update these Terms at any time without notice, effective upon its posting to the Website. You agree to review these Terms regularly to make yourself aware of any changes. Your continued use of the Website shall be considered your acceptance to the revised Terms. If you do not agree to these Terms, please do not use this Website.
Payment Methods: Gorilla accepts the following forms or methods of payment: PayPal, Visa, MasterCard, Discover, American Express in the United States and Canada. For all other International orders and purchases, only PayPal is available as a payment method. We process all payments through PayPal as our merchant account provider.
Shipping Details: Estimated shipping charges and processing fees can be estimated once you have added the items in to your cart. From the Shopping Cart page, enter your country, state/province, city, and/or postal code to receive possible shipping methods and associated costs. Shipping estimates are based on real-time carrier rates from the FedEx and UPS.
Returns: If for any reason you are unsatisfied with your order, if it is damaged or unusable, you have 21 days to either exchange or return the items for a full refund or exchange. Upon a request for returning and refunding an item, we may request comments, photos (if there are damages), and evidence or receipt of purchase. We will conduct an inspection of the items once we have received the returned package, and issue a refund or exchange the product accordingly. Refunds will be issued only once we received the returned item(s). It is the buyer's responsibility to cover return shipping costs and extra expenses unless the reason for the return is our fault. Returns generally take 3-5 business days to process after receiving the product. Exchanges may take longer due to the time needed for the exchanged item to be processed and shipped back to you.
For more Details about our return policy, please review our Returns page.
Customs and Duties: Gorilla is not responsible for any international customs, duties, and other processing fees not foreseeable at checkout. If a package is refused and returned to us in regards to these fees, we will charge a 20% restocking fee on the order.
You may not download (other than page caching) or modify the Site or any portion of it without our express, prior written consent. This includes: a prohibition on any resale or commercial use of the Site or its content; any collection and use of any product listings, descriptions, or prices; any derivative use or making adaptations of the Site or its content; any downloading or copying of account information for the benefit of another merchant; and any use of data mining, screen-scraping, robots, or similar data gathering and extraction tools. The Site or any portion of the Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express, prior written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express, prior written consent. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without our express, prior written consent.
If you use the Site, you are responsible for maintaining the confidentiality of the information you submit through the “My Account” feature and the corresponding password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under the “My Account” feature or password. We reserve the right to refuse service, terminate accounts and to remove or edit content submitted by you in the “My Account” area of the Site at any time without prior notice.
GORILLAGLOVE INC. is not responsible for any loss that results from the unauthorized use of your username and/or password, with or without your knowledge.
All intellectual property on the Website (except for User Generated Content) is owned by GORILLAGLOVE INC. or its licensors, which includes materials protected by copyright, trademark, or patent laws. All trademarks, service marks and trade names are trademarks or registered trademarks of GORILLAGLOVE INC. All content on the Website (except for User Generated Content), including but not limited to text, software, scripts, code, designs, graphics, photos, sounds, music, videos, applications, interactive features and all other content is a collective work under the United States and other copyright laws and is the proprietary property of GORILLAGLOVE INC. All rights reserved.
Non-disclosure and Confidentiality
Information shall be disclosed: (1) in writing; or (2) by delivery of items; or (3) by initial access to Information, such as may be in a database; or (4) by oral or visual presentation. All disclosed information shared by GORILLAGLOVE INC. to you is deemed confidential, unless explicitly expressed in writing.
You agree to:
- Use the same care and measures to avoid unauthorized disclosure, publication or dissemination of GORILLAGLOVE INC.’s Information as you use with your own similar information that you do not wish to disclose, publish or disseminate; and
- Use GORILLAGLOVE INC.’s Information for the purpose for which it was disclosed or otherwise for the benefit of GORILLAGLOVE INC.
You may disclose Information to:
- “Representatives”, meaning your employees, contractors, advisors, or consultants who have a need to know, and employees of any legal entity that you control, controls you, or with which are under common control, who have need to know. Control means to own or control, directly or indirectly, over 50% of voting shares; and
- Any other party with GORILLAGLOVE INC.’s prior written consent. Before disclosure pursuant to above, you will have a written agreement with the Authorized GORILLAGLOVE INC. Representative sufficient to require that person to treat Information in accordance with this Agreement.
You may disclose Information to the extent required by law. However, you will give GORILLAGLOVE INC. prompt notice to allow GORILLAGLOVE INC. a reasonable opportunity to obtain a protective order, unless prohibited by law, regulation or court order. If you becomes aware of an unauthorized disclosure, publication or use of GORILLAGLOVE INC.’s Information, you will cooperate with GORILLAGLOVE INC. to help regain control of the Information and prevent further unauthorized disclosure, publication or use.
Exceptions to Obligations:
You may disclose, publish, disseminate and use Information that is:
- Already lawfully in its possession without obligation of confidentiality;
- Developed independently;
- Lawfully obtained from a source other than GORILLAGLOVE INC. that can lawfully disclose without obligation of confidentiality; or
- Publicly available when received, or subsequently becomes publicly available without breach of this Agreement or lawfully by a third party.
The U.S. export control laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals. You agree to abide by these laws and regulations.
The Website contains services and features that are available on certain mobile phones. Normal rates and fees from your carrier may apply. Not all mobile services will work with all carriers or devices. You should check the rates and services offered by your carrier. By using Gorilla's mobile services, you agree that we may communicate with you by electronic means to your mobile device and that certain information about your use of these services may be shared with us. If you change or deactivate your mobile phone number, you must promptly update your information to ensure that we do not send your messages to a different person.
You agree to use the Site only for lawful purposes. You are prohibited from posting on or transmitting through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racial, ethnic, or otherwise objectionable material of any kind, including but not limited to any material that is or that encourages fraudulent activity or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, federal, or international law. You agree not to harass, advocate harassment, or to engage in any conduct that is abusive to any person or entity. You are prohibited from sending or otherwise posting unauthorized commercial communications (such as spam) through the Site. If we are notified of or suspect allegedly infringing, defamatory, damaging, illegal, or offensive content provided by you (e.g., through a chat, online review, etc.), we may (but without any obligation) investigate the allegation and determine in our sole discretion whether to remove or request the removal of such content from the Site. We may disclose any content or electronic communication of any kind (a) to satisfy any law, regulation, or government request; (b) if such disclosure is necessary or appropriate to operate the Site; or (c) to protect our rights or property, our users and customers and/or you.
We reserve the right, but not the obligation, to prohibit conduct, communication, or content that we deem in our sole discretion to be unlawful or harmful to you, the Site, Site users, our customers, our rights or any third party. We assume no liability for any action or inaction with respect to conduct, communication, or content on the Site.
Your Consent to Notices
You agree that we have the right to send you certain information in connection with the Site. We may send you this and any other information in electronic form to the e-mail address you specified when you created an account through the Site. You may have the right to withdraw this consent under applicable law, but if you do, we may cancel your rights to access the Site. Notices provided to you via e-mail will be deemed given and received on the transmission date of the e-mail. As long as you access and use the Site, you agree that you will have, or have access to, the necessary software and hardware to receive such notices. If you do not consent to receive any notices electronically, you agree to stop using or accessing the Site.
Termination of Usage
We may terminate your access or suspend your right to access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law, is in breach of terms outlined on this document or is harmful to the interests of other users, associates, or us. In addition, we reserve the right to refuse an order from any customer in our sole discretion.
Usage by Minors
This Site is not intended for or directed to persons who are minors (typically persons under the age of 18, depending on where you live). Because we cannot prohibit minors from accessing the Site, we must rely on parents, guardians and those responsible for supervising minors to decide which materials are appropriate for minors to view and/or purchase. By registering with this Site, purchasing products from us or providing us with any information, you represent to us that you are legally permitted to enter into a binding contract (18 years of age or older in most jurisdictions) or, if you are under the legal age of consent, you have the express permission from your parent or guardian and that any information you provide to us is not inaccurate, deceptive or misleading.
We require that all purchases be made either by
- Individuals who are not minors and who can legally enter into binding contracts (typically persons 18 years of age or older, depending on where you live), or
- By minors with the permission of a parent or guardian to purchase items on the Site.
Disclaimer of User Interaction
GORILLAGLOVE INC. is not responsible or liable for any User Generated Content or other Content posted on the Website or for any offensive, unlawful or objectionable content you may encounter on or through the Website. The Website and its Content, including all materials and products on this Website are provided as is and without warranties of any kind.
How to Order Online
Where applicable and available, after placing an order, you will receive an email from us acknowledging that we have received your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email confirming the shipment of your order (the “Shipping Confirmation”). A contract with us will only be formed when we send you the Shipping Confirmation. The contract will relate only to those products whose shipment we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products which may have been part of your order in a separate Order Confirmation.
We reserve the right to cancel your order at any time before we have accepted it and we may rescind our acceptance and cancel your order where there has been an obvious error in price or where the product is no longer in our inventory. In the event of a conflict between the Terms and the provisions of an Order Confirmation, Shipping Confirmation or any other contractual document between us the provisions of the Terms controls.
Pricing, Availability, and Errors
Products on the Site are subject to change without notice. Errors will be corrected when discovered. Our Site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our Site may be incorrectly priced, the quantity or availability of a product may have changed just prior to you placing your order or other errors may be displayed on the product page. We will normally verify prices, availability and confirm there are no errors on the product page as part of our dispatch procedures.
In certain instances, you may be able to place a product in your shopping cart and submit your order for processing, but your order is subsequently cancelled due to unavailability of product. You acknowledge that products may sell quickly and there may be a short period of time after an order has been submitted, but where the product is no longer available. You agree that we may cancel your order after you have received an Order Confirmation without penalty. On very rare occasions, you may receive a Shipping Confirmation from us, but the product is no longer available in our or our inventory. You agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailability.
We reserve the right to correct any errors, inaccuracies or omissions on a product page. We reserve the right to rescind our acceptance and cancel your order without penalty in the event there is an obvious and unmistakable error on the product page, in our reasonable discretion. If you have already received your order, we will do our best to resolve your concern.
You are responsible, where applicable, to pay all state and federal taxes as required by law on your purchases and transactions of GORILLAGLOVE INC. products.
Risk of Loss
All items purchased through the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
Limitation of Liability
GORILLAGLOVE INC. shall not be held liable for any direct, indirect, incidental, special, and/or consequential damages, including any lost profits or lost data that may be the result from the use of, or the inability to use, this Website or the performance of the products purchased through the website or the conduct of other website users (online or offline), even if GORILLAGLOVE INC. has been advised of the possibility of such damages. For use of the Website or any Content is to stop using the Website.
If any provision in these Terms is held invalid, the remainder of these Terms & Conditions shall continue to be enforceable. If any provision in these Terms is deemed unlawful, void or unenforceable, then that provision is deemed severable from these Terms and the remaining provisions are still valid and enforceable.
Date of Last Revision: July 12, 2021